Privacy Policy

Effective Date: May 14, 2026

Velkovski Dental PLLC DBA Twin Oaks Dental Studio (“Twin Oaks Dental Studio,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, webchat, text messaging, and related digital services.

This Privacy Policy applies to information collected through our website at https://www.twinoaksdentalstudio.com/ and related online features. It does not replace any Notice of Privacy Practices or HIPAA-related notices that may apply to protected health information handled by the practice through clinical, patient portal, charting, or other approved patient-care systems.

1. Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website, contact forms, appointment request forms, webchat, text messaging, phone systems, or other communication tools. This may include:

Name
Phone number
Email address
Preferred appointment information
Basic contact information
Communication preferences
Messaging history
Information you choose to provide when contacting us

We may also collect limited non-personal or technical information automatically when you use the website, such as browser type, device type, IP address, general location information, pages visited, referring pages, interaction data, and website usage information.

2. Website Forms & Protected Health Information

General appointment request forms on this website are intended to collect basic contact and scheduling information only. They are not intended for the submission of Protected Health Information (“PHI”) or sensitive patient-care information.

Our appointment forms may include the following disclaimer:

Please do not send personal health information through the form, specific patient care-related questions must be addressed with your doctor during an appointment.

Please do not submit sensitive medical, dental, insurance, financial, or other confidential information through general website forms, email, webchat, or other non-secure communication channels unless the practice has specifically instructed you to use a secure method.

Any Protected Health Information provided through approved patient-care systems or secure channels will be handled in accordance with applicable HIPAA requirements and the practice’s Notice of Privacy Practices.

3. How We Collect Information

We may collect information:

Directly from you when you complete a form, request an appointment, contact us, use webchat, send a text message, call our office, or otherwise communicate with us
Automatically when you interact with our website, cookies, analytics tools, embedded content, advertising tools, or similar technologies
From service providers that support our website, communications, scheduling, reputation management, practice management, analytics, advertising, or related services

4. How We Use Information

We may use information to:

Respond to inquiries and communicate with you
Schedule, confirm, change, or follow up regarding appointments
Send appointment reminders and confirmations
Provide general two-way communication with patients and website users
Send forms, intake links, scheduling links, or related office information
Send billing, payment, account, or financing-related information where applicable
Send review, feedback, or reputation-management requests
Send marketing or promotional messages where permitted and with appropriate consent
Operate, maintain, and improve our website and digital services
Monitor and analyze website performance
Measure advertising and marketing performance
Protect the security and integrity of our website, systems, and communications
Comply with legal, regulatory, administrative, or professional obligations

5. SMS/MMS & Text Messaging Information

If you opt in to receive SMS or MMS messages from Twin Oaks Dental Studio, we may collect and use your phone number, consent status, message preferences, basic contact information, and messaging history to provide text communications.

Text messages may include appointment reminders, appointment confirmations, scheduling updates, account notifications, patient communication, webchat follow-up, review requests, promotional or marketing messages where permitted, and responses to your inbound messages.

You may opt out of text messaging at any time by replying STOP to a text message. You may request help by replying HELP or by contacting our office directly.

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for their marketing or promotional purposes.

For more information about text messaging, please review our SMS/MMS Policy.

6. Third-Party Services & Website Tools

We use third-party services to operate, support, analyze, and improve our website and communications. These may include:

Open Dental Software, Inc., DBA Open Dental – practice management, charting, scheduling, and patient-related workflows
Dental Intelligence, Inc., DBA Dental Intel – practice performance analytics, patient engagement, online scheduling, digital forms, appointment reminders and confirmations, two-way communications, payment/collections support, insurance eligibility verification, and related practice workflow automation associated with (833) 393-4687
GoToConnect – phone and text communication services associated with our office number, (248) 553-3100
Deploy – website, webchat, two-way texting, patient communications, automated review requests, reputation management, and related digital communication services, including texting associated with (248) 657-7713
Google Analytics – website usage and performance analytics
Google Tag Manager – management of website scripts and tracking tags
Google Ads conversion tracking – advertising performance and conversion measurement
Google reCAPTCHA – spam and abuse prevention for website forms
Google Maps – embedded map and location features
YouTube – embedded video content
Cherry – third-party patient financing services
CareCredit – third-party patient financing services

These services may collect or process information according to their own terms, privacy policies, and applicable legal requirements. Third-party services may use cookies, pixels, tags, embedded scripts, local storage, or similar technologies to provide functionality, measure usage, prevent abuse, or support advertising and analytics.

We do not use advertising features to intentionally share Protected Health Information, and we do not engage in targeting based on sensitive health data.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to enhance user experience, remember preferences, improve site functionality, support security features, analyze website traffic, and measure advertising performance.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. How We Disclose Information

We may disclose information:

To service providers, vendors, consultants, contractors, and business partners that help us operate our website, communications, scheduling, analytics, advertising, reputation management, practice management, or related services
To dental, healthcare, administrative, or operational service providers as needed to support practice operations
As required by law, regulation, court order, subpoena, administrative request, or professional obligation
To assert, protect, or defend legal rights, claims, safety, security, or property
In connection with a merger, acquisition, reorganization, financing, sale of assets, or similar transaction
With your consent or at your direction

We do not sell, rent, or trade your personal information. We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for their marketing or promotional purposes.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain communications or restrict certain uses of information.

To make a privacy-related request, please contact us using the contact information below. We will respond to requests in accordance with applicable law.

11. Children’s Privacy

This website is intended for use by patients, prospective patients, parents, guardians, and other adults seeking information about the practice. We do not knowingly collect personal information directly from children under 13 through the website without appropriate parental or guardian involvement.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Twin Oaks Dental Studio
Velkovski Dental, PLLC DBA Twin Oaks Dental Studio
2300 Haggerty Rd #2040, West Bloomfield Township, MI 48323
Phone: (248) 553-3100
Email: twinoaksdentalstudio@gmail.com